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Contact Duck River Heating & Air in Columbia, TN
To contact our HVAC team in Columbia, TN, call the shop — one number for everything. For anything urgent — no heat, no cooling in bad heat, water leaking, burning smells — call any hour, because a person answers around the clock. For planned work, call the same number and we will set the visit on that call.
Call or visit — how to reach the shop
Call or visit
Duck River Heating & Air
1230 Industrial Park Rd, Suite 104
Columbia, TN 38401
Phone: (931) 774-2042
Licensed & insured in Tennessee
Rating & experience: 5-star rated · 25 years in business
Hours: open 24 hours for emergencies; regular appointments Monday–Saturday
Directions: Industrial Park Rd sits off Bear Creek Pike (US-412) on the east side of Columbia, minutes from James Campbell Blvd and the US-31 corridor.
One number for every job
Call for an emergency, a noise or smell that worries you, a tune-up, a quote, a second opinion, or a repair-vs-replace talk. A person at the shop answers, asks what the system is doing, and sets the visit on the call.
Find us online
We post service videos, job photos, and seasonal reminders on our own pages. Follow along there — and for service, call the shop number above.
What happens when you call
- You describe the problem in your own words — “air went out,” “heat pump blows cool air,” “ice on the lines.” That is enough to start.
- We ask three quick things: the thermostat mode and reading, when the filter was last changed, and what you see, hear, or smell.
- A tech tests at your house and puts the price in writing before work starts. Burning smell, gas smell, or a carbon monoxide alarm? Leave the house and call 911 or the gas company first.
Calling about a rental, a condo, or a duplex?
You are not the only caller who does not live in the house. Tenants: you can call, describe what the system is doing, and be the person who lets the tech in — for anything beyond the diagnostic visit, we will need the owner or manager on the line, because the repair decision is theirs. Owners and managers: have the property address, where the equipment sits, and a way to reach the tenant if the schedule moves. The quote itself — repair and replacement priced side by side, in writing — goes to the owner, and how replacement quotes work for rentals, condos, and duplexes is laid out on the system replacement page.
What we ask on the call
- What the system is doing, in your own words — the symptom, your town, and what kind of system you have: heat pump, gas furnace with AC, or packaged unit
- Where the equipment lives — crawl door, attic, closet, garage — plus dogs or gates the tech should know about
- On the call we set a real arrival window, not a four-hour shrug
- Running late happens on stacked days; when it does, you get a call, not silence
Call the shop to set a visit
Every visit starts with a phone call. A person at the shop answers, asks what the system is doing, and sets the visit on the call. No heat, no cooling in bad heat, water leaking, or a burning smell? Call any hour — a person answers around the clock.
☎ Call (931) 774-20425-star ratedLicensed & insured in Tennessee25 years in businessPrice in writing before work starts
Have this ready — it speeds up the call
- The symptom — what the system is doing, in your own words
- Your town — Columbia, Spring Hill, or another Maury County town
- Your system type — heat pump, gas furnace with AC, packaged unit, or “not sure”
What to have ready when you call — it speeds up the visit
You do not need any of this to call. But each item below answers a question the tech would otherwise spend the first ten minutes at your house finding out, and on a no-heat or no-cooling call it decides what goes on the truck.
| Tell us | Why it matters |
|---|---|
| What heats and cools the house — heat pump, gas furnace with AC, or packaged unit | Each one fails differently and takes different test gear and parts. “It is a heat pump” alone rules out half the wrong guesses. |
| The thermostat reading and the mode — what it shows, and whether it says Heat, Cool, AUX, or EM | A heat pump sitting on EM heat explains a high bill and weak heat before we leave the shop. A blank screen points at power or a fuse, not the outdoor unit. |
| Any blinking-light pattern on the furnace — count the short and long blinks before you reset anything | That pattern is an error code. A reset can clear it, and the code is often the fastest route to the failed part. |
| What you see, hear, or smell — ice on the lines, water at the furnace, grinding, a burning smell | Ice means turn cooling off and run the fan. Burning smells and water through a ceiling move your call to the front of the board. |
| When the filter was last changed, and where the equipment lives — crawl door, attic, closet, or garage | A clogged filter is the most common airflow cause we find, and knowing where the air handler sits tells the tech which access gear to bring. |
Not sure which service you need? Match the problem
Most calls start with a symptom, not a service name. Find yours below — each link goes to the page that explains what we check and what it usually turns out to be.
AC runs but the house stays warm
Frozen coil, low refrigerant, a failed capacitor, or dirty outdoor coils cover most of these calls in a Columbia summer.
AC repair in Columbia →No heat on a cold night
Worn igniter, dirty flame sensor, or a heat pump that cannot keep up. If the house is dropping fast, treat it as urgent.
Heating & furnace repair →Heat pump blows cool air, or the bill jumped
Usually defrost, AUX heat running too long, or a thermostat set to EM heat by mistake.
Heat pump repair →Burning smell, water leak, nothing runs at all
These are the calls that should not wait for morning, whatever the hour.
24/7 emergency HVAC →One room or one floor never feels right
That is airflow, ducts, or controls — rarely the outdoor unit itself.
Thermostats & zoning →House feels sticky or smells musty
Humidity at the source: airflow, sizing, crawl space moisture, or a whole-home dehumidifier when the house needs one.
Air quality & dehumidifiers →Still not sure? That is normal — describe what the house is doing when you call and we will sort it out on the phone. The full list of towns we run from this shop is on the areas we serve page, and the questions homeowners ask before calling are answered on the FAQs page.